Free Trial and Introductory Offer Terms

Version: 2.0
Date of this version: 23 October 2026
Effective date: 4 November 2026
Applies to: TUZO HQ subscriptions
Provider: TUZO HQ LTD, company number 17444620, registered in England and Wales
Registered office: 82a, James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE
ICO registration number: ZC282632
Website: https://tuzohq.com
Contact: [email protected]
Telephone: 07466 785266
WhatsApp: 07466 785266

These terms explain the 30-day free trial, the EXCLUSIVE INTRODUCTORY OFFER and free access for trainee driving instructors. They form part of, and should be read with, the TUZO HQ Terms and Conditions of Service.

1. About these terms

1.1 These terms apply to free trials, the EXCLUSIVE INTRODUCTORY OFFER and free access for trainee driving instructors (together, "Promotions") offered by TUZO HQ LTD ("TUZO HQ", "we", "us" or "our").

1.2 These terms supplement the TUZO HQ Terms and Conditions of Service (the "Terms"). Words defined in the Terms have the same meaning here. If these terms conflict with the Terms on a matter specific to a Promotion, these terms apply to that Promotion. In all other respects, the Terms apply.

1.3 Promotions are available only to business customers, as described in clause 1.5 of the Terms.

2. Free trial

2.1 Length. Eligible new customers may receive a free trial lasting 30 consecutive days from the date their trial account is activated.

2.2 Access. During the trial, you can use the features included in the plan you selected, subject to any limits shown to you before the trial starts.

2.3 No charge. There is no subscription charge during the trial. Any optional paid service or third-party charge will be identified separately, and you will only pay for it if you expressly agree to it.

2.4 Eligibility. One free trial is available per customer, business or driving school. We may carry out reasonable checks and may refuse a trial where we reasonably believe it duplicates a previous trial or has been obtained by misleading information.

2.5 What happens at the end of the trial. Before you start your trial, we will tell you clearly whether it will convert automatically into a paid subscription.

(a) If your trial converts automatically, we will tell you at sign-up the plan, the price, the date of the first payment and how to cancel, and you must authorise the Direct Debit before the trial starts. We will send you a reminder at least 7 days before the trial ends. If you cancel at any time before the trial ends, you will not be charged.

(b) If your trial does not convert automatically, no payment will be taken and your access to paid features will end when the trial ends, unless you choose to subscribe.

2.6 Cancelling a trial. You can cancel your trial at any time, through your account settings or by emailing [email protected], without any charge.

2.7 Your data. If you do not subscribe, your data will be kept for 90 days after the trial ends so you can subscribe and carry on, or export it. We will email you at least 14 days before it is deleted in accordance with clause 18 of the Terms.

3. EXCLUSIVE INTRODUCTORY OFFER

3.1 Who can claim it. The EXCLUSIVE INTRODUCTORY OFFER (the "Offer") is available to new customers who register within 90 days after the Public Release Date. The 90 days begin on the Public Release Date, which will be announced on our website. The date you register decides whether you are eligible.

3.2 Monthly billing. If you choose monthly billing, you will receive 25% off your first six monthly subscription payments. From the seventh monthly payment, the standard price applies.

3.3 Annual billing. If you choose annual billing, you will receive 40% off your first annual subscription term. Later annual terms are charged at the standard annual price.

3.4 Your eligibility is protected during your trial. If you register within the 90-day period, you keep your eligibility for the Offer throughout your 30-day free trial, even if your trial ends after the 90-day period has closed, provided you move to a paid subscription at or before the end of that trial.

3.5 No limit on numbers. There is no limit on the number of customers who can claim the Offer within the 90-day period.

3.6 What the discount applies to. The discount applies to the standard subscription fee for your plan, including any additional Active Teaching Instructors added during the discounted period. Where VAT is chargeable, it is calculated on the discounted amount.

3.7 Before you pay. Before you authorise payment, we will show you the discounted payments, how many there are, and the standard price that will apply afterwards. We will also remind you at least 14 days before your first payment at the standard price.

4. Standard subscription prices

4.1 Our standard monthly prices at the date of these terms are:

4.2 TUZO HQ is not currently registered for VAT, so these are the full prices you pay and no VAT is added. If we become registered for VAT, we will give you at least 30 days' notice of how VAT will apply, in accordance with clause 10.1 of the Terms.

4.3 Driving School pricing increases only by the number of Active Teaching Instructors. Office and administration users who do not teach are not charged as instructors.

4.4 Annual prices are shown on the Pricing Page and will be confirmed before you buy.

4.5 Standard prices may change in accordance with clause 10.10 of the Terms. A price change will not reduce a discount you have already validly obtained under the Offer.

5. Conditions of the Offer

5.1 The Offer may be claimed once per customer, business or driving school.

5.2 The Offer cannot be combined with any other discount, promotional code or special pricing arrangement. Paragraph 6.8 explains how it interacts with the PDI Free Period and the Newly Qualified Discount.

5.3 Cancelling and re-registering, or opening a further account for the same business, does not create a new entitlement to the Offer.

5.4 Changing plan, or switching between monthly and annual billing, does not restart the six discounted monthly payments or create a new discounted annual term. If you change plan during the discounted period, the discount applies to your new plan for the rest of that period.

5.5 Any change to your charges resulting from a change of plan will be shown to you and must be accepted before it takes effect.

5.6 We will honour any valid Offer you have accepted, even if we later withdraw or change the Offer for new customers.

6. Free access for trainee driving instructors (PDIs)

6.1 What is offered. If you hold a current DVSA trainee driving instructor licence, you can use TUZO HQ free of charge until you qualify, for up to 12 months (the "PDI Free Period").

6.2 How to claim it. Upload your valid trainee licence (pink badge), showing its expiry date, in your account. A member of the TUZO HQ team will check it. When your first trainee licence expires, you must upload a second valid trainee licence to continue your free access. No more than two consecutive trainee licences count towards it. Until it has been checked and accepted, your account runs on the standard 30-day free trial.

6.3 How long it lasts. The PDI Free Period starts on the date you registered and ends on the earliest of:

(a) the day you qualify as an approved driving instructor by passing Part 3 of the qualifying examination;

(b) the expiry date of your trainee licence, unless you upload and we accept a second valid trainee licence, or a verified extension or dispute letter changes it; and

(c) 12 months after the date you registered,

but it never ends before your 30-day free trial would have ended. Your account shows the last day of your free access.

6.4 When your free access ends. When the PDI Free Period ends, you have a further 30 days' grace, free of charge, to choose a plan and set up your Direct Debit. If you do neither by the end of the grace period, paid features stop and your account becomes inactive. Your account and your learner records are not deleted because your PDI Free Period or grace period has ended: you can still choose a plan and carry on where you left off, or ask us for a copy of your data. This is not a promise to keep every learner record for ever: a learner who has had no meaningful activity for 24 months is anonymised, in a monthly run and after the school's administrators have had at least 30 days' warning (so a record may remain slightly longer than 24 months), as paragraph A11.5 of Schedule 1 to the Terms explains. You can ask us to delete your account and its data at any time, as our Privacy Policy explains. We keep records that the law requires us to keep, such as billing and tax records, as clause 18.8 of the Terms explains.

6.5 No charge. Nothing is charged or collected during the PDI Free Period or the grace period. No payment will be taken until you have been told the price and have authorised the Direct Debit. We will email you before your free access and your grace period end.

6.6 Newly Qualified Discount. If your PDI Free Period ends because you passed Part 3, you receive 25% off your first three monthly subscription payments. This applies to monthly billing only.

6.7 One per person. One PDI Free Period is available per person, identified by email address, mobile number, trainee licence or ADI reference. It has no cash value and cannot be transferred.

6.8 Interaction with the Offer. The PDI Free Period, the Newly Qualified Discount and the EXCLUSIVE INTRODUCTORY OFFER never combine. If you are eligible for more than one, we apply the single offer that saves you more over its term, once. The Offer applies after a PDI Free Period only if you move to a paid subscription within the Offer's 90-day registration window. After that window closes, only the Newly Qualified Discount can apply, where you qualify for it.

7. Billing and payment

7.1 Paid subscriptions are billed monthly or annually in advance, according to the billing period you choose.

7.2 Payments are collected by Direct Debit through GoCardless. You will receive advance notice of each payment's amount and date as required by the Direct Debit scheme rules, and your payments are protected by the Direct Debit Guarantee where applicable.

7.3 Your plan, charges, any discount, billing frequency and the date of your first payment will be confirmed before you commit to a paid subscription.

8. Cancellation and renewal

8.1 You can cancel at any time through your account settings or by emailing [email protected].

8.2 Monthly subscriptions continue month by month until cancelled. Cancelling stops future payments, and you keep access until the end of the month you have paid for.

8.3 Annual subscriptions renew for a further year unless cancelled before the renewal date. We will remind you at least 30 days before each renewal, including the renewal price.

8.4 Cancelling during the discounted period ends the Offer. The Offer does not resume if you subscribe again.

8.5 Cancellation does not create an entitlement to a further free trial or Promotion.

8.6 Refunds are dealt with under clause 11 of the Terms.

9. Changes to Promotions

9.1 We may change or withdraw Promotions for future applicants at any time, including by ending a Promotion early where required by law or to prevent misuse. Any change will be published on our website.

9.2 Changes will not remove a valid Promotion you have already accepted.

9.3 We will not change the Offer's discounts or the 90-day eligibility period after the Public Release Date in a way that disadvantages customers.

10. Misuse

10.1 We may investigate suspected fraudulent registrations, duplicate accounts or misuse of Promotions.

10.2 Where we reasonably conclude that a Promotion was obtained improperly, we may refuse or withdraw it, and charge the standard price from the date of withdrawal. We will tell you why and give you at least 14 days to provide information or challenge our decision before any standard charge is collected.

11. Data

11.1 Trial and promotional accounts receive the same security, confidentiality and data protection as paid accounts.

11.2 We use the information you provide to check eligibility, such as trainee licence details, only for that purpose and in accordance with our Privacy Policy.

12. Contact

For questions about free trials, the EXCLUSIVE INTRODUCTORY OFFER or PDI eligibility, please contact:

TUZO HQ LTD
Email: [email protected]
Telephone: 07466 785266
WhatsApp: 07466 785266
Website: https://tuzohq.com
Registered office: 82a, James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE

13. Governing law

13.1 These terms, and any dispute or claim arising out of or in connection with them, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.