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One Inbox

One Inbox: every conversation in one place

Reply to learners and to parents and guardians from one inbox in TUZO HQ, with unread counts so you can see what is waiting.

The One Inbox list in TUZO HQ for a demo school: tabs for All, Unread, Learners, Parents and Enquiries, and eight conversations, six with learners and two with parents, each showing the latest message and an unread count.

How it works

  1. Messages arrive in one list

    Messages from learners and messages from parents and guardians appear in the same inbox.

  2. Open a conversation and reply

    Read the whole conversation and reply from TUZO HQ, without switching between screens.

  3. See what is waiting

    Unread counts show which conversations have not been read yet.

One list for learners and parents

This is a real screen from TUZO HQ, filled with demo data.

For you and your office team

Every conversation, whoever it is with

Learner and parent conversations sit side by side, so nothing depends on remembering where a message came from.

  • Learner messages and parent and guardian messages
  • Replies sent from TUZO HQ
  • Unread counts
An open One Inbox conversation between an instructor and a learner about roundabouts and test routes, with a reply box underneath.

Good to know

Available now

  • Learner messages
  • Parent and guardian messages
  • Replies from TUZO HQ
  • Unread counts

Coming soonNot yet available

  • WhatsApp, Messenger and Instagram messages, including new enquiries that arrive through them: built and waiting to be connected
  • Text messages and missed calls: being connected to a phone provider, and they will use SMS Credits
  • One Inbox is part of Professional and Driving School. It is not in Starter, and it is not an optional extra.
  • Starter still includes two-way messages with learners and with parents and guardians, from each learner’s record.

Which packages include it

One Inbox is included in Professional and Driving School. There is nothing extra to pay for it.

  • StarterNot included
  • ProfessionalIncluded
  • Driving SchoolIncluded

Questions about One Inbox

Which messages are in One Inbox today?

Learner messages and parent and guardian messages. You reply from TUZO HQ and can see which are unread. Website enquiries are on the Enquiries list, which every package includes.

Can I get WhatsApp, Messenger and Instagram messages in it?

Not yet. They are coming soon to One Inbox. Until they are connected, they are not part of it.

Will text messages and missed calls cost extra?

They will use SMS Credits, an optional extra that is not on sale yet. Replying to learners and parents in One Inbox as it works today has no extra charge.

Is One Inbox in Starter?

No. It is included in Professional and Driving School. Starter has two-way messages with learners and parents from each learner’s record.

Is One Inbox an optional extra?

No. It is part of the Professional and Driving School packages. The optional extras are SMS Credits, AI Receptionist and Automated Marketing.

  • TUZO QuickBook

    Fill free lesson times: post a time and the first learner to take it books it.

    How TUZO QuickBook works
  • Pricing

    Starter, Professional and Driving School, each with a free trial.

    See pricing
  • Optional extras

    SMS Credits, AI Receptionist and Automated Marketing.

    See optional extras

Keep every conversation in one place

Try One Inbox free in a Professional trial.